1. How to find a proper accommodation?

At the entrance to the reservation system portal Bookingpoint.net choose a theme that interests you, and then pick a date of arrival and departure that suits you, determined the number of persons and rooms, if desired also the region and category of accommodation, and then click on Search.

2. Can I arrange the found accommodation according to desired criteria?

Reservation system Bookingpoint.net enables arranging the accommodation according to different criteria, such as price, region, typo of accommodation, etc.

3. How do I know whether the accommodation is suitable for families, handicapped, young, etc?

Data on suitability of the accommodation are visible from the accommodation unit profile published at Bookingpoint.net reservation system.

4. Where can I find contact data on the accommodation?

The contact data on the accommodation are published on the travel confirmation (voucher) received when reservation is done.

5. How to find the way to accommodation?

Among the data on accommodation you can also find the interactive map and GPS coordinates.

Back to top

1. What is the difference between double-bed and twin room?

In double-bed room is a double bed, while a twin room possesses two separate single beds.

2. What type of beds exists?

The types and dimensions of beds are determined, as seen in the following table:

Name of bed	Size
Single bed	90 cm x 200 cm
French bed	140 cm x 200 cm
Queen bed	160 cm x 200 cm
King bed	180 cm x 200 cm

3. Can I ask for additional bed in the accommodation and what are the costs?

The possibility of additional bed is seen from the data on particular accommodation.

Back to top

1. Are the prices published at Bookingpoint.net reservation system calculated per person or per accommodation?

Published prices are per person per night.

2. Why does the reservation have to be paid in advance?

The payment in advance ensures your residence in chosen accommodation that you have booked at Bookingpoint.net website. Additional information can be found on our website in General conditions on tourist capacity sale through Bookingpoint.net system.

3. Is the breakfast included in the price?

Most of the accommodations offer bed and breakfast, but it needs to be checked with the data of the chosen accommodation.

4. What is a tourist tax?

According to the Law on encouragement and development of tourism the guest is obliged to pay a tourist tax simultaneously with payment of the accommodation services. The final amount of tourist tax for a particular booking differs with municipalities of the accommodation. According to the general conditions of Bookingpoint.net the tourist tax needs to be paid simultaneously with the payment of the final price of the accommodation.

Back to top

1. How can I pay with the credit card?

The new system of web payments makes it possible to enter the data on card number and CVV code exclusively on the secured pages of the bank. We as a trader have no access to these data. In case of choosing the payment with credit cards you will be directed to web pages operated by the process center Active and the bank, with which we have a contract for receiving the cards.

2. With which credit cards can I pay for the accommodation?

You can pay with:

• Maestro,
• Mastercard,
• Activa
• Visa, Visa-Electron.

3. Can the arrangement be paid also without the credit card?

The price of arrangement can be paid also with a payment order.

Back to top

1. How do I know that booking was confirmed?

When the payment will be confirmed in the Bookingpoint.net system, you will receive by electronic mail a billing and travel confirmation (voucher). With this the reservation is concluded.

2. Can the booking be performed by phone or e-mail?

Yes, you can call us to or send us an e-mail to:

3. I’ve booked the accommodation, but haven’t received the confirmation by e-mail. What to do?

If more than 24 hours passed since you’ve booked, call us at: or send us an e-mail to: .

4. How many rooms can I book at the same time?

This depends on particular accommodation. For group reservations call us at: or send us an e-mail to: .

5. Can I book a hotel for daily rest?

The Bookingpoint.net reservation system enables a minimal reservation of one night.

6. When is it necessary to check-in and check-out at the accommodation?

Information on check-in and check-out in the accommodation are included in the travel confirmation (voucher) and can differ between different accommodations.

7.Can the check-in/check-out after a prior arrangement with the accommodation provider be performed outside of the official working hours?

Yes, in case the reservation system Bookingpoint.net and the provider are aware of that and agree on it.

8. Does the accommodation unit possess a parking lot?

It depends on individual accommodations. The data are published in the profile of the accommodation at Bookingpoint.net reservation system.

9. Are the animals welcome at the chosen accommodation?

It depends on individual accommodations. The data are published in the profile of the accommodation at Bookingpoint.net reservation system.

10. Does the accomodation offers additional services?

It depends on individual accommodations. The data are published in the profile of the accommodation at Bookingpoint.net reservation system.

11. Where can I get the additional data on the room or the accommodation provider?

In case the data published at our web presentation of the accommodation don’t suffice, please, call us at: or send us an e-mail to: .

Back to top

1. What is the procedure in case of cancellation or reservation change?

Conditions in case of cancellation or reservation change are stated in Article 9 of the General Conditions of tourist capacity sale at Bookingpoint.net reservation system.

Back to top